Our policy regarding refunds and cancellations allows customers to request a refund or cancel their order within the designated timeline if they are dissatisfied with our product or service.
Further details regarding our refund and cancellation policy can be found below.
The process of receiving a refund may differ based on your particular reservation. To find out the specific steps, please consult your itinerary or confirmation email. The manner in which you will be reimbursed is determined by the booking terms and conditions, which may include choices such as a direct refund, airline credit, rewards, or coupons. In some cases, you may receive a combination of these options.
When taking into account currency and pricing, it's crucial to remember that they may change depending on the area and existing exchange rates.
Please note that the USD booking rates can fluctuate depending on factors such as availability, demand, and peak travel periods (such as holidays). The final price will be confirmed during payment and may be subject to dynamic adjustments without prior notice.
In the event that a cancellation is necessary within 24 hours, a complete refund will be provided. Nevertheless, it should be noted that if the request is made after this time frame, extra charges may apply in accordance with the airline's rules. Before making a reservation, kindly check for non-refundable fares as certain airlines do offer them even within the 24-hour period. It is advisable to thoroughly review the terms and conditions prior to finalizing your booking. Any deposits or partial payments will be reimbursed, except for non-refundable fees.
Before finalizing your reservation, it is crucial to carefully review the booking terms. Keep in mind that non-refundable fees may apply to certain fares, including discounted rates and hotel extensions, as well as any remaining components of your trip.
In the case of a flight cancellation, travelers have the right to receive a full reimbursement or credit for a future flight according to the airline's policies. Delays that greatly inconvenience passengers may entitle them to compensation from the Department of Transportation (DOT). Those who are downgraded from first class to economy may also be eligible for a refund of the price difference. This includes any additional services they had paid for, such as baggage fees, seat upgrades, and Wi-Fi charges, in situations where there are delays or disruptions.
Luxeetrip.com is authorized to enforce the fare regulations and modification fees set by the airline for any modifications made to customers' reservations. In the event that the airline alters the flight itinerary, additional charges will not be incurred on our part. However, please be aware that Luxeetrip.com's policies may require a $50 fee for any changes.
In the event that an airline declares a passenger's luggage as lost, customers may choose to seek reimbursement for their baggage fee. Please note, Luxeetrip.com can assist in filing the claim, but they are not authorized to directly refund customers.
Customers can request a refund for any unused tickets. A full reimbursement will be provided if the ticket has not been altered and the cancellation is made within 24 hours of booking. Please note that the flight must have been booked at least one week prior to qualify for a refund.
In accordance with applicable laws and regulations, our liability is restricted to various forms of damages, such as direct, indirect, special, or consequential. These may include the loss of data, income, profit, or personal injury or property damage. In the case of a breach, we are dedicated to either reinstating the service or reimbursing its cost.
Luxeetrip.com would like to inform you that we are not liable for any changes made to the flight schedules by the airlines. In these cases, passengers can follow the airline's procedures for seeking compensation in case of significant modifications or delays.
For assistance with cancellations or refunds, please either visit our website Luxeetrip.com or reach out to our customer support team at support@almar.hk. We recommend reviewing the terms and conditions prior to submitting your request. Additionally, make sure to obtain a booking receipt from either the itinerary page or your travel provider beforehand.
At our company, we understand the importance of securing your payments. That’s why we utilize SSL encryption to safeguard both your personal and payment details. Furthermore, we only use trusted payment methods and diligently verify the 3- or 4-digit security code on your credit card for each transaction.
There are various factors that could result in your payment not being successful. These may include insufficient funds, incorrect payment information, or a restriction on transactions from your card issuer. If you encounter any of these obstacles, we suggest contacting your card issuer or attempting the payment once more.
Additional charges on your reservation may stem from a variety of reasons such as modifications, fees for international transactions, or the use of extra amenities during your stay. If you would like further clarification, please feel free to reach out to our customer service team for assistance.
Refunds usually take a day to process, but the timeline for them to show up in your account may vary depending on your bank or payment service provider. This could take up to seven days. It's worth noting that refunds from external sources, such as airlines or property owners, may also have a longer processing period.
For any questions about our Refund & Cancellation Policy, please don't hesitate to reach out to us at your convenience.
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